QUESTIONS AND ANSWERS
Following is a list of frequently asked questions by
customers of
American Hotel Register Company.
If your question concerns your
order, shipping, or returns, please see the Customer Service section of this
website. Otherwise, if you don't find the answer to your question here, you may
e-mail your question to webspecialist@americanhotel.com.
Section A. Login/Register/Password
Section B. Miscellaneous
A. Login/Register/Password
When do I login?
You can either login before you start shopping or
during the checkout process. You will need your username and password to login.
How do I register for a user ID and password?
Simply place an order from our online catalog. During
the checkout process, select "register", then choose either New Customer or New
User (see definitions below) if you are a business located in the United
States. You will need to fill out your customer information. When customer
information is complete, we will then direct you to "Submit" your order. An
e-mail will be sent to confirm your account, user, and order information.
New Customer
You are a New Customer if you have not ordered from
American Hotel Register Company
either online or through the printed catalog and do not
have a customer number. If you are still unsure, please send an e-mail to
webspecialist@americanhotel.com and someone will assist you. NOTE: You
must place an order to complete your registration.
New User
You are a New User if you have previously ordered
from
American Hotel Register Company
and have a customer number but have not
ordered online. If you do not know your customer number, please e-mail us at
webspecialist@americanhotel.com and someone will provide you with that
information.
New International Customer or User*
An International new customer or new user is as
defined above and is a customer whose shipped goods have a final destination
outside of the United States. An associate from our international sales team
will contact you regarding pricing and shipping arrangements on your order.
I forgot my user ID/password. Can you tell me
what it is?
If you have forgotten your username, simply e-mail us
at webspecialist@americanhotel.com.
We'll provide you with this information within the next business day.
If you have forgotten your password, please click
here, Forgot Your Password
(you will need to enter your username and e-mail address), and we will respond
within minutes. Or, you may use the Forgot Your Password link on the login
page.
Can I change my user ID/password?
Yes, after logging in, go to "My Account." Or, you
may e-mail your changes to webspecialist@americanhotel.com.
We'll reply with an e-mail.
B. Miscellaneous
How can I update my account information?
To update your name, title, department, phone, or fax
numbers, e-mail address, or password, simply login and select "My Account".
To update your billing or shipping address, or other
information, please e-mail webspecialist@americanhotel.com,
or call during business hours: 1-800-693-2030.
Customers outside the US should call 1-847-743-6002.
How can I get your catalog sent to me?
Simply click here to Order Catalog. The print catalog is $25, which is reimbursed with your
first order.
How do I get a free sample or swatch?
Contact your sales representative or call
1-800-693-2030.
Can I create a personal account?
AmericanHotel.com
is a business-to-business site that
services the
hospitality
industry. We apologize, but currently we are accepting
only business accounts on the website.
Are transactions on the
American Hotel Register Company
website secure?
At
American Hotel Register Company,
all credit card
numbers are encrypted and are protected by a secure server. This ensures that
your personal information and credit card number is not accessible by any
outside sources.
How do I start or stop receiving promotional
e-mails from
American Hotel Register Company?
If you would like your name and e-mail address added
to or deleted from our mailing list, please send an e-mail to
emailcampaigns@americanhotel.com.
How do I contact a specific division or
department at American Hotel Register Company?
Click here now to view the Contact Us page of this website.
I'm a vendor. How do I get my products into your
catalog or onto your website?
Please contact our Merchandising Department by phone
at 847-743-3000 or by fax at 847-743-1088. You can also contact our
Merchandising Department by mail at:
Merchandising Department, American Hotel Register
Company
100 South Milwaukee Avenue, Vernon Hills, IL 60061 USA
How can I find out about job opportunities within
your company?
Go to the Careers
section of this website for career information, current job openings, an
application, and department descriptions.
Where can I send suggestions or comments?
Click here now to view our Feedback form.
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